Answered By: E-library Team
Last Updated: 06 Aug, 2014     Views: 46

Internet Explorer may block the export from webofknowledge,com because a pop-up for a third party website needs to open.

You can enable the pop-up at the top of the screen by selecting Always allow pop-ups from this site (see below)

Web of Knowledge pop-up blocked

 

Pop-up enabled for apps.webofknowledge.com

Once enabled, you will need to repeat the export procedure before the RefWorks pop-up opens ... and you may need to log in to RefWorks in the new tab when it opens.