Answered By: Library Systems Team
Last Updated: 15 Dec, 2016     Views: 26

Chrome users mayfind PDF content loads inside a frame without downloading or encounter an error (Failed to load PDF document) when they click on a “standard access” PDF link in Chrome. The problem can be resolved by disabling the built-in PDF plugin (see below).

Firs, type chrome:plugins into address bar. The address changes to chrome://plugins/

Then click on 'disable' against the Chrome PDF Viewer and the link should change to 'enable' as shown in the screenshot below:


Another workaround would be to select an interactive PDF document, if one is offered, for example at Taylor & Francis Online, so that the PDF loads with an option to download at the top...

interactive PDF document on Taylor & Francis Online

interactive PDF with download button at top on Taylor & Francis Online