Answered By: ILL Team Last Updated: 12 Dec, 2017 Views: 122
Unfortunately we are unable to give a cast iron guarantee as to when an inter library loan will arrive.
There are various reasons for this:
The British Library supplies most of our requests. These can be delayed for the following reasons,
- The British Library may not hold the item so we may have to apply elsewhere.
- The item may be held in another section of the British Library so will take longer to retrieve.
- The item may be temporarily unavailable due to stock moves or other problems.
- Another user may have the item out on loan so you will be placed on a waiting list. This is also the case for photocopies or scans of articles or chapters.
- The British Library may be buying the item and so you will be placed on a waiting list.
- The British Library may require more information or rechecking references as they are having trouble finding the item.
- The item is being bound at the British Library.
If the item is requested electronically and supplied by the British Library, this usually takes 2-4 working days and goes straight to your email address. For printed items these usually arrive within 7 working days of the request.
If the item is not available from the British Library we will check to see if it is available elsewhere and apply accordingly.
We aim to keep you informed as to the progress of your request.
If you have any queries with your request please email firstname.lastname@example.org