Q. Why has an item I have on loan not renewed?

An item won't renew if:

• It's already renewed 6 times
• It's been reserved by another user
• Your Library account has over £20 in fees (usually from a lost book or a recall overdue charge)
• Your Library account has expired

If an item has already been renewed 6 times you should:

• Return the book to the Library Help Desk
• Send the item back via our Free Postal Return Services
• If the item has not been requested by someone else you'll be able to borrow it again and your renewals will start again

If an item has been reserved:

• You will receive an email telling you the new due date
• You will need to return the item by this date to avoid a recall charge
• If you don't return the item by this date you will be charged £2 for every day it is overdue

If your account is blocked:

• You can find out why and pay any charges by going to My Account

If your Library account has expired:

• If you are a graduating student you can apply to use the Library as an alumni
• If you are a visitor you will need to renew your Library membership each year by applying to access the Library

If you have any questions please email library@brunel.ac.uk

Why hasn't my book renewed? by Mark