Answered By: E-library Team
Last Updated: 15 Jan, 2018     Views: 893

This is due to Internet Explorer's security policy which blocks media like PDFs from opening if a site is not trusted, eg:

To enable the download do what it says on the warning message: "To help protect your security...Click here for options..." and select "Always allow Pop-ups from This Site..." (see following screenshot)

Enable IE pop-up blocker for a site

You may have to repeat your previous request or refresh the page (ctrl-R) to download the PDF if it does not open automatically.

If this option still does not permit the download, as may be the case for some PDFs from Ingenta, try adding the publisher's host to the browser's Trusted Sites policy:

  • Go to the bottom of the page
  • 1. Click on the Web zone symbol to the left of protected mode on the status bar, eg: Local Intranet
  • 2. Select Trusted Sites
  • 3. Then the Sites button
  • 4. Add the suggested domain to the zone (see screenshot. below...)
  • Examples are  *  *  *  *
  • Then refresh (ctrl-R) the page to download the PDF of the article

Adding * to IE's Trusted Sites

A quicker fix may be to use an alternative browser. For example, Firefox is available on campus under the Start menu > Central Software > Browsers. The PDF will open in the browser window. To save the PDF either right-click on the document and save, or hit the download icon next to the print icon (see top right corner of the Adobe Reader frame, below...)

Saving a PDF