Answered By: ILL Team
Last Updated: 11 Jun, 2018     Views: 11

If you have forgotten your username or password, you can request a reminder to be sent to your registered email address from the login link on the On Demand home page.

If your password changes, you can continue to access saved documents using your latest password. However, you may need to clear the remembered account information in Adobe Reader. You can do this by going to ‘Edit’>‘Preferences’>‘Security’ and clicking and confirming the ‘Clear remembered account information’ option.