Answered By: ILL Team
Last Updated: 22 Nov, 2018     Views: 11

If you have registered for your On Demand account and received any of the following error messages

"End user supplied in order not found"

"Access to this document is restricted. Your account does not have permission to open it" 


"There was a problem accessing your document, please try again later"

Contact the Interlibrary Loans team.  We can contact the British Library and ask them to resend the link.  The problem is that not enough time elapsed between registering the account and opening the document.

It takes 5 minutes for the account to be fully functional after registration.